The T-Mobile Smartphone Community
Get an Extended Battery from T-Mobile
Edit: The Shadow will fit in the case with BOTH of the Extended Batteries.
First off, if you haven’t bought a Shadow yet make sure you get one in the White Packaging. It has two batteries in it. The standard OEM battery that everyone else has and the new Extended OEM battery.
Okay now for more battery goodness… Starting on Monday, T-Mobile customers can call into Customer Care and order a new Extended Battery (thanks tmonews.com). Supposedly it’s free of charge, which would be a gesture towards customers.
Here is the battery lineup. Starting at the left we have the standard OEM battery with 920mah. In the middle, the new Extended OEM battery from HTC, with a much healthier 1350mah. On the right weighing in at a hefty 2200mah is our BoxWave Electraspan battery we did a full review on. If you want a full 2200mah of power for nearly 3 times the useage then you can order the BoxWave Electraspan here.Keep reading for more Shadow battery pictures and comparisons.
Here is a height comparison with the Standard on the left, the New Extended in the Middle and the BoxWave on the right.
These are the battery covers, respectfully.
The Shadow with the original battery.
The Shadow with the New Extended HTC Battery.
The Shadow with the BoxWave battery.
The Shadow doing a trick, standing with the BoxWave battery. J
Related posts:
about 1 year ago
So, it took me two and a half hours and 14 people tonight to get mine but it’s finally coming. My only worry now is that the guy said it wasn’t coming with a back plate or at least it wasn’t showing one. I can only hope that it does ship with one. Technical assistance was the department that I finally got it through. The other comment I have is that one of the people that I got transferred too told me that it was a big rumor going around tmobile and that this program wasn’t in place. Hope everyone else has an easier time than me.
about 1 year ago
yah. definitely cool. called friday. received them monday from USPS, and 2 batteries were in there, copper and sage covers as well. haven’t tried them out yet as im trying to drain the original battery then recharge it and see how long it goes from a regular days use. Then trying out the extended battery to see how long that will take to drain. thanks allshadow and tmonews for the tips, like others have said. much appreciated!
about 1 year ago
UHMMM…. ok so i called t mobile on tuesday because my phones defective so theyre sending me out a new phone, and the representative told me about the new battery and said im eligable but couldnt process the order at the same time and said he would call me back in 48 hrs. he did NOT. So i called and spoke with a rep, she said I cant get the Extended life battery because on im FLEX PAY. WTF IS THIS!? Im paying the same amount as a regular acount and bought the shadow as the same price as anyone else, why shouldnt i be able to get this extended life battery. the stock one sucks! anyone else run into this problem or familiar with it? I think its complete BS.
about 1 year ago
So the first battery that I got was the standard one. So, I called back and the rep had me off the phone in like 2 minutes and said my extended battery was on it’s way. But he also said I could track it by reference number as my telephone number with the dashes. When I type that number in it only pulls up the standard battery marked delivered. Has T-mobile shipped to anyone else with someone else other than UPS?
about 1 year ago
My rep told me it would be UPS Ground, but it appeared in my mailbox instead from USPS. I kinda figured it would since I read it on here and no package was found on the UPS site with my phone number as a reference.
about 1 year ago
I placed my order last week and it arrived only to find out I have to reorder, as they sent me a 920mah battery instead of the 1350 mah.
The PART NUMBER is PH0E170 EXTENDED LIFE BATTERY
Hopefully I’ll get the right one this time!
about 1 year ago
Thanks for all the great software, information and Shadow support. I ordred my extended battery today and look forward to getting it in about seven days. Before you order your extended battery get connected to the PDA section of Tmobile’s Customer Service. When I called in the first time through the regular Customer Service Dept, I was told that there was no battery. I called back and asked for the Shadow Dept. @ 1-877-453-1304 and asked for the extended Battery, also make sure it isn’t a replacement battery. I will give a update when it arrives. Thanks Mike,
Grace
about 1 year ago
OK…
Just like many people here – I got the regular battery as well – made the original request when told to Monday, July 28th…after CS Rep giving me a hard time to send it in the first place I made sure various times that he was in fact sending me the new extended one…not the 920 mAh…and what did I get on the 31st – the 920 mAh…
Called back furious – spoke with a new rep that just started working there after the first call forwarded to shadow support hung up on me stating it wasn’t available at the time and just hung up…
anyway – when I spoke with this new girl – she offered to stay on hold herself until she reached someone at shadow support to then switch me over…
It turned out she told me they didn’t know what I was talking about and never heard of the extended battery…
I told her well it exists and I am calling to request it – the first person I spoke with knew what I was referring to but sent me the wrong one – so I want you guys to send me the one I am entitled to – I was told this new battery will be shipped free per existing shadow users request – so I want it.
She put me on hold spoke with shadow support again and returned to me with the same story – they didn’t know and they don’t have such a thing -
I told her with all due respect but I’m not buying that crap – I was told T-Mobile has it – I know T-Mobile has it – I know people who have it already (you guys ofcourse) I’m entitled to it – and I want it now!
She reminded me she was new and wasn’t sure what I was referring to but would try to help – after searching her database she found info on it stating it was called the Extended Battery Kit for the Shadow – and that the request can be made through regular CS and NOT Shadow/PDA support (as mentioned by trappertam)…she confirmed my Shadow color version and processed the order -
I received today (August 5, 2008) and I am happy!
Hope it does what is promised…
So far I have 3 920 mAh batteries and this new one…
I am good to go folks! Say hello to watching DVD movies!!!
about 1 year ago
By the way the first time was through UPS – but the second time was through USPS
If your order is through UPS – go to their website, click on tracking from Menu above – then click on Track by reference – select a later end date, your country and zip and enter your 555-555-5555 number as the reference number…
If your order is through USPS you have to call T-Mobile the next day and ask them to track it and give you the tracking number…
about 1 year ago
Just got off the phone with the tech dept and the csr that took my order was the best. she even recommended i visit, get this, allshadow.com! She knew exactly what i was talking about, you guys should definatly call.
about 1 year ago
can someone please post the model number for the batteries that they do allow the upgrade for because i currently have the battery model that starts with a K (so much for buying this phone on the first day)
about 1 year ago
to fillcee how long have you had your phone and what was wrong with it?
about 1 year ago
i just got mine today. they sent two one for the sage and one for the brown….:)
about 1 year ago
@fillcee it is a fact that flexpay acct holders are not eligible for the battery but its supposed to be resolved soon so that we can, i too am highly offended by this, but im not holding my breath that tmo will have our interest in any way even though flexpay pays the same amount for service and phones
about 1 year ago
Though I don’t like the thick look, this battery finished charging last night around 10pm…
It is now 11pm the next day and I have 74% battery life remaining after 24 hours of normal use.
On the regular battery by now I would be at 30% battery life after normal from morning to night on the same day.
Very powerful battery!!! Just wish it was thinner!
about 1 year ago
Got my battery. MY SHADOW HAS A GHETTO BOOTY NOW!!!! From reading the posts, I’m looking forward to not worrying about my battery dying.
about 1 year ago
Called today (18774531304) said english, put in my phone number, last four of social, then kept pressing zero when asked for reason of call. rep that answered had heard about it but hadn’t done an order for one. He searched his news archive found it, verified i used a shadow, asked for the color, submitted the order, verified the shipping address, and sent me on my merry way. Total time of call 7 min’s which includes the time in queue. Should receive it within 7days by ups ground. thanks allshadow!
about 1 year ago
I just ordered mine. I had to go through a couple of people, but I finally got it. The first guy didn’t even know what a Shadow was, so he transferred me to a csr. She knew about the promo, but transferred me to PDA. He knew about it immediately, verified my phone number, last four of SSN# and address. Specified copper or sage (sage), and read a script. No mention of returning the other battery. 10:52 total. No verification of battery number, shadow serial number or anything. They know more about this offer from this site than their own internal documentation.
about 1 year ago
i actually the battery being bulky now, i can actually hold my phone a lot better, glad to know everyone is getting things good and square!
about 1 year ago
Well I think the battery is awesome. I do not like the bigger “look” but I can get over that very quickly cause this battery last so looong! I was sailing all weekend and my phone actually lasted more than a full 24 hours! DUDE 24 HOURS! Seriously it is way better.
about 1 year ago
hello folks! we have some new info! first, the battery listed above is the correct one, model #PHOE170 that should be sent put to you. it is no longer necessary for us to verify your battery type, however, because we have improved our systems and can see if you have ordered one before. next, we are still working on the flexpay issue. please be patient. we know you want one and are working around the system as fast as possible. for those of you having issues with a csr finding the article, it has been removed from the news archive of streamline. they must now find it in known issues of the shadow UNRESOLVED. please note that they MUST scroll to the bottom of the screen to are the instructions for ordering a battery for you. PLEASE HAVE THEM DO THIS IF THEY CANNOT FIND OR DO NOT KNOW WHAT yOU ARE TALKING ABOUT. thanks from your local tmo csr and fellow shadow owner, trappertam.
about 1 year ago
*************NEWSFLASH************
flexpay customers can now order the tmo shadow extended life battery.
about 1 year ago
I just ordered the extended battery from tmobile, I wasn’t given ANY problems, and the tmobile customer service knew exactly what i was talking about.
her name was Lucia
about 1 year ago
Just called and got a new extended battery ordered with no hassle whatsoever!
about 1 year ago
ahh finally got my battery today woo hoo, none of my cases fit on the back anymore but i wanted to protect the front more than anything, im very happy
and thanks trappertam you rock !!
about 1 year ago
I called and they said my shadow was too new… I just bought it on Thursday. The lady said since I was still under the 14 day warranty and it’s a “new” shadow, I’m not entitled to it. (Yet?)
about 1 year ago
Just called the PDA department. The person I spoke to did not have a clue at first, but after some “reading” he found the information and placed 2 orders (we have two Shadow phones). I wouldn’t have realized this withtout allshadow.com. Thanks a lot!!!
about 1 year ago
I just spoke to TMobile, and he says that my battery, model K0160, is not the defective model, and that they can’t give it to me. A-*****.
about 1 year ago
Called customer care today. The rep told me the same thing, that the model number of my battery was not covered in the promotion.
Rather than argue with them, I simply thanked them and called right back and got another representative who knew exactly what I was talking about and she never asked for a model number. She simply asked what color I needed, and confirmed all of my shipping info. I should be getting it in about 9 days.
about 1 year ago
Friend who has flex pay and was told prior that she could not get battery called last Thursday in 5 min had battery orderd and called to say her new battery arrived yesterday…so flex pay customers can get it.
about 1 year ago
Thanks! Just ordered mine with no hassle.
about 1 year ago
Just received 4 batteries and 2 Sage covers and 2 Copper covers
That’s more than I needed. Thanks T-Mo!
about 1 year ago
I just called tmobile and the rep I talked to said that the offer is no longer valid and you can’t get the extended battery any more. Anyone know if this true?
about 1 year ago
In response to Miles, no thats false. I just ordered mine 5 minutes ago. Tell them to look under the “upgrade” section.
about 1 year ago
The new battery is Great, and its even better when you also download the savebattery.cab file too.
Instead of my phone being at like 50 % after school, its like 75- 85 % so im wayy happpy
about 1 year ago
I just called and got mine replaced. so the offer is still good as of 02oct08
about 1 year ago
I just got off the phone w/ customer care, and they said they’re sending me a new battery. Still working.
about 1 year ago
Just ordered mine. Had to go through battery “test”, just gave model number and it was a done deal.
about 1 year ago
Just ordered mine from the “Contact Us” number (877-453-1304) on the T-Mobile web site. Said “Extended Battery” at the voice prompt and was transferred to “Accessories”. Laz had me turn off the phone, remove the battery and give him the model number (KII0160). Will ship UPS, should arrive on 12/05/08.
about 1 year ago
I just ordered one, they are charging me $6.95 shipping. Did everyone else get charged shipping? Also said I had to ship the old one back, was hoping to get to keep as a spare. Did everyone have to ship theirs back?
Curt
about 1 year ago
I just ordered one while checking into upgrade options from my MDA on another line, the rep found the information no problem. Should be here in 5-7 days.
about 11 months ago
Just got off the phone with PDA support. At first she was going to send me a standard battery for free, but then I was able to convince her I needed the extended. No shipping charge, 5-7 business days.
about 10 months ago
5-7 days $0.00 free ground shipping I don’t care if it buldges it’s free and I want it. GOOD DEAL! You guys are forgetting how much these devices can do with thier slim selves in comparison to other devices in the same category. (stressing the phrase “in the same catgory.”)
about 10 months ago
on another note, I know that had some type o’s but I’m making tacos right now in my kitchen so my attention is elsewhere….mmmm…tacos.
about 9 months ago
i need a new standard batery COVER but i cant find it anywhere!!! If you know, help!!!!!
about 9 months ago
my email is pinales_s92@yahoo.com if you know where i can find a standard battery COVER!!!
about 6 months ago
yea…i was given a hard time at first…transferred twice but they agreed to send me out a new battery for free and i have to pay for shipping charge. might need to ask for a supervisor to get this because some of their coworkers do not know about it